The complaint begins in 2003. As a service member deploying to Iraq, I cancelled my cell phone service. A trusted friend was watching my bills while I wa gone, and reported paying the final statement. I heard nothing further until a phone call in 2006 from a collection company that would not explain where the bill cam from, but would settle at 60% of the original fee if I just gave them a credit card number (scam?). I asked for the bill to be sent via mail. The cllector stated I had an unpaid bill with SPRINT from 2004! I called Sprint, who assured me this was false, since they had no record of the bill or account. 16 months later me credit score dips due to this collection company posting the "debt" with all three credit agencies. I become furious and spek with legal assistance in the Army. They ask me to get a statement from Sprint showing I have a zero balance before we can proceed. After calling Spring the second time (October), I speak with a different employee who tells me that I had a debt, but tha it was a substatially lower amount, and that it hasn't been farmed out to collection company. She tells me I can settle it today.in deisbelief that this happened to begin with, I pay on an account that I closed in 2003. I am assured the invoice will arrive in 10 days, and then I can get the collection company off my back. The statement never arrives. I call Sprint back, they tell me it was sent to the wron address by mistake, and they will fix it. Another month goes by, I repeat the same process. A month later, I call back, only to be told that they have no record of that transaction. I tell the customer service representative that I am not getting off the phone until they fax me a receipt or statement from the payment I made nearly three months prior. The lady told me they don't have a fax machine... Then she said she wasn;t authorized to use it... When I asked to talk to someone who could use it, I was hung up on. Now it's Sep and despite at least a dozen other attempts, Sprint has not refunded my $300, nor provided a receipt, nor a statement, which makes the debt collectors claim sound awfully legitamite, which means it is still on my credt report.
Sprint has the worst customer service of any company I have ever heard of, and I tell everyone I meet this story to stop them from working with this company.
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