Usacomplaints.com » Shops, Products, Services » Complaint / Review: MagicJack - MagicJack Has 0 Customer Service, Read This To Help On Your Returns West Palm Beach FL. #302861

Complaint / Review
MagicJack
MagicJack Has 0 Customer Service, Read This To Help On Your Returns West Palm Beach FL

This is the letter I sent with my returned mgicJack order!

I ordered magicJack because the TV ad claimed it was a 100% Risk Free 30 Day Free Trial". The first 7 minutes in the bottom left corner reads Get magicJack Free to Try for 30 Days. We won't charge you a penny. We'll Even Pay Postage to Return It, No Questions Asked.

Host Mel Arther, throughout the entire commercial says, "we will send you magicJack absolutely free to try for 30 days, we won't bill you a penny, and for any reason your not satisfied, send it back no questions asked and you owe nothing, in fact it's so risk free we'll even cover the postage to return it".

When I called the toll free # to order, it was completely automated with no option to talk to a real person. I ordered 1 magicJack but received 2. There was no return information or customer service contact in the package. My credit card was charged $46.90 before I even received the magicJacks.

I went to the website to find customer service which was really a live chat service who told me several times "the website clearly states that you have to pay for return shipping". After an hour trying to get contact information for magicJack, they finally took my phone # and said someone would call me the next day. I waited all day and No one called, or has called yet.

I do not even want to try a product from a company making false statements, proving their lack of integrity. I am returning both magicJacks after 3 days not 30 days. Enclosed is the RMA information you require, that I finally got from the chat service. I also have a Postal Tracking # as proof that you have received my return. My credit card company also required this tracking # to help me in case you still don't.

If you are at all concerned about your reputation you will get your act together. I have already made complaints to the FTC, BBB, and States Attorneys Office. If I don't get a full credit for $46.90 plus, the return shipping (written below), as I was promised, I will send copies of this letter to every National Medium possible. We the unsuspecting honest public are tired of SCAMS (Superficial Claims And Misleading Statements).

Please forward this letter to: Dan Borislow PhD magicJack Founder & CEO
Amount Charged $46.90
Return Shipping
Full Credit Amt. %


Offender: MagicJack

Country: USA   State: Nationwide
Site:

Category: Shops, Products, Services

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