Butler Custom Caps may have attractive prices but they have the worst customer service and turn around time I have ever experienced. From my experienced the place sounds like it's being run by a bunch of kids out of high school with bad attitudes. I put an order in over 3 months ago to get 1500 caps, it takes them 1 week to send me back a digitized sample and if it's not right it takes them another week, and another week and you have to call them to remind them that they have not finished with the proof. I gave them the benefit of the doubt and gave them a chance to redeem themselves by sticking with them only to get attitude from all their staff. I even had one of their "dudes" accidentally forwarded me his response to another co-worker "please get this fixed this guy is killing me I need this ASAP" I am now on my 4th month and have decided to go with another company. I would label Butler Custom Caps as the worst cap company ever!
0 comments