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magicJack Reviews, Complaints & Contacts

magicJack sells plug-in internet phone devices through magicJack, L.P. and a calling app and plan renewals through magicJack VoIP Services, LLC. For billing and cancellation questions call (844) 866-2442, weekdays 9 AM-7 PM ET. A yearly renewal is on by default and must be switched off at least one calendar day before the renewal date.

REVIEWS & COMPLAINTS1,816on USAComplaints · 1 in 2023-2026
PHONE(844) 866-2442Customer service: billing, returns and ending…
WEBSITEmagicjack.com
PROFILE CHECKED
Submit a Complaint Read reviews & complaints ↓ Call (844) 866-2442 Official website ↗
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Contacts & Login

PhoneAddress

Customer service & general contact

Cancel, billing & returns

Account & login

Show all 10 contacts

Official website

Report abuse or suspicious activity

Other contacts

VERIFIED

Locations

  • Mailing address931 Village Blvd, Suite 905, Box No. 386, West Palm Beach, FL 33409
EDITORIAL

Is magicJack Legitimate?

BBB and Trustpilot figures

Legal name
magicJack VoIP Services, LLC
Business type
Internet phone (VoIP) devices and calling app
Website
magicjack.comSource: magicJack website, checked
Subsidiary of
BRC Group Holdings, Inc.Source: BRC Group Holdings quarterly report, checked

Apple's App Store names magicJack VoIP Services, LLC as the seller of the magicApp, and the Subscriber Agreement describes it as a Delaware company that provides renewals. BRC Group Holdings, Inc. reports magicJack as an operating segment in its SEC filings. The official sites are magicjack.com, the help center at help.magicjack.com and the account area at my.magicjack.com.

magicJack devices come from magicJack, L.P., which Florida's business registry, Sunbiz, lists as MAGICJACK LP. Its document number is B07000000144, and it is a Delaware limited partnership registered in Florida on Apr 30, 2007, with active status. Its principal address there is 3970 RCA Blvd, Suite 7006A, Palm Beach Gardens, FL 33410. For mail it uses the 931 Village Blvd box in West Palm Beach, the address on the Contact Us page.

The registry names magicJack Holdings Corporation, formerly YMax Holdings Corporation, as its general partner, the partner that manages the partnership.

magicJack's Contact Us page says its representatives do not ask for passwords or make customers pay separately to reach customer care. People who wrote on this site about scam or harassing calls from numbers hosted by magicJack describe calls from third parties. The same page lists [email protected] for reporting a magicJack user and [email protected] for suspicious third-party activity.

EXTERNAL SOURCE

Independent Sources

BBBMagicJack LP, West Palm Beach, FL
25 reviews · 114 complaints · BBB business grade A+
Figures checked
Trustpilot
85 reviews · TrustScore 1.4 / 5
Figures checked
EDITORIAL

Complaint Themes

Charges after a free-trial offer30-day refund refused or delayedCalls that drop, echo or cannot be heardSupport reachable only by online chatPrepaid multi-year plans and renewal chargesNo local number or number transfer problemsSetup problems with firewalls, antivirus or Mac computers

Themes, not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

1,816 complaints linked to the magicJack profile are published on this site (2008-2025). 1 is from 2023-2026.

Show 15 more complaints on this page
EDITORIAL

What customers report about magicJack

The reports are dated 2008-2025.

The complaints on this site that name magicJack are dated from 2008 onward. Authors describe charges after a free-trial offer, a refused 30-day refund and calls that drop or cannot be heard. Others write about no local number for their area, support reachable only by online chat, and renewals charged on prepaid multi-year plans.

BBB lists 114 complaints about MagicJack LP in the last three years, 23 of them in the past year. BBB rates the business A+, and MagicJack LP is not BBB accredited.

Trustpilot reviewers of magicjack.com write that they found no way to reach a live person, had trouble installing the app or lost a number they had ported in. One reviewer says a renewal took an hour and a half. The Trustpilot profile is unclaimed, and the latest reviews there show no replies from magicJack.

Had an experience with magicJack? Tell other people what happened.

Submit a Complaint
EDITORIAL

How to cancel magicJack or stop the yearly renewal

1. Turn off auto-renew in your account at least one calendar day before the renewal date. Sign in, open the Account tab, choose AutoRenew and switch it to OFF. Otherwise the Subscriber Agreement renews the plan for another year. magicJack sends a reminder email 30 days before the renewal.

2. Call (844) 866-2442 on weekdays, 9 AM-7 PM ET, to cancel at once or to opt out of auto-renew by phone. From outside the US and Canada the Returns page gives (561) 594-9925. The documents name different routes: the Billing help page says opting out of auto-renew requires a call to that customer service line. The Subscriber Agreement names (800) 624-4252 or the account switch, and the Returns help page describes the switch.

3. Cancel app subscriptions in Apple or Google, not with magicJack. On an iPhone open Settings, tap your name, choose Subscriptions and select Cancel Subscription. On Android open Google Play, then Menu and Subscriptions. The help page says customer service cannot change these subscriptions.

4. Port your number out before the service ends if you want to keep it. The Subscriber Agreement lets magicJack revoke the number when a plan is not renewed. Porting out ends the service, and you give up any refund for the current term.

5. If you were charged after cancelling on time, write to magicJack and then to your card issuer. Unused subscription time is not refunded. The agreement adds a $25 fee to reactivate an account when a card dispute costs magicJack a chargeback fee. The section If magicJack does not fix it explains the written notice.

EDITORIAL

Refunds and returns for magicJack devices

1. Ask for a return authorization (RMA) within 30 days of ordering on magicJack.com. The guarantee covers only devices bought on magicJack.com. A device bought at a store follows that store's return policy, so take it back there with the receipt.

2. Ship the device back by the date on the RMA, in its original packaging, with every part. The UPC or bar code must be intact and you pay return shipping. If you do not return a free gift that came with the order, magicJack withholds its retail value from the refund.

3. Wait for the credit, and note that magicJack's documents give different timelines. The Returns help page says “We typically process all valid refunds within one to two business days”, and also that the card is credited within two weeks of the return and may take two billing statements to show. The Subscriber Agreement says approximately 45 days for a refund and 14 days for an exchange, and limits refunds to the first device.

4. Expect no refund for service time you did not use. The help page says unused subscriptions are not refundable, and a refund through the guarantee is the purchase price minus shipping and handling.

EDITORIAL

Fees, renewal prices and 911 invoices

1. Check the renewal price in the reminder email magicJack sends 30 days before an auto-renewal. As of November 2026 the plans page lists a one-year plan at $43 and a three-year plan at $119. One-way plans renew for $38 after the first 15 months. A 9% administrative fee is added to every purchase, plus taxes and a Universal Service Fund fee on prepaid calling credit.

2. Pay the yearly 911 invoice from its email link or in your account under Account and 911. As of November 2026 the Features and Settings help page says the charge ranges from $6 to over $60 a year, about $12 on average, depending on local government rates. It says it passes the money on to the 911 authorities and does not profit from it.

3. Budget for number add-ons and porting. The Billing help page lists annual fees of $10 for vanity numbers, $3 for custom numbers and $10 for Canadian numbers. The Porting page lists a non-refundable $19.95 fee to bring a number in. Moving from a one-way to a two-way subscription costs a one-time $10.

EDITORIAL

If magicJack does not fix it: written notice, arbitration, card dispute and the FTC

1. Send a written Notice of Dispute by certified mail to magicJack, 931 Village Blvd, Suite 905, Box No. 386, West Palm Beach, FL 33409. The notice must state the problem, enclose the documents and name the relief you want. The agreement then gives the two sides 30 days to settle. After that, either side may start arbitration, where a private arbitrator decides instead of a judge, or you may use small claims court if the claim qualifies.

2. Act quickly, because the agreement sets two different deadlines. Section 24 and section 25 say:

  • “Subject to Section 26 of this Agreement, you agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or this Agreement must be filed within ninety days after such claim or cause of action arose or be forever barred unless arbitrated in accordance with the provisions of Section 25 of this Agreement.”
  • “You or the Company must bring any Dispute or Claim arising out of or related to the Rules, or the relationship between you and the Company, within two (2) years after the Dispute or Claim arises, or the Dispute or Claim will be permanently barred. To the extent the law applicable under the Governing Law section below makes this limitations period unenforceable with respect to any Dispute(s) or Claim(s), then the statutes of limitations of the state whose laws govern the Rules under the Governing Law section below shall apply.”

In plain words, the agreement sets 90 days for a claim outside arbitration and two years for an arbitration claim. If the governing law makes the two-year limit unenforceable, the state's ordinary deadlines apply instead. For New Jersey residents, section 27 says nothing in the agreement limits their rights under New Jersey law on dispute resolution or deadlines for bringing claims.

3. Ask your card issuer about a charge you did not authorize. A chargeback is a dispute you file with the bank that issued your card, and the bank may reverse the charge in some cases. A refund is not guaranteed, and the CFPB explains the process on its chargeback page.

4. Report the problem to the FTC at ReportFraud. The agency collects consumer reports, and the form is free.

EDITORIAL

FCC action on reporting and contribution rules

In June 2020 the FCC Enforcement Bureau adopted a consent decree, Order DA 20-589. A consent decree means a settlement that the agency and the company sign and the agency then adopts as an order. It ended the investigation into whether magicJack VocalTec Ltd., magicJack, LP and YMax Communications Corp. violated federal regulatory reporting and contribution rules. The companies agreed to a three-year compliance plan and a $5,000,000 payment to the U.S. Treasury.

More on regulatorsShow less

The companies did not say they broke the rules and did not say they complied with them. The decree states: “magicJack neither admits nor denies the Company’s noncompliance with the Commission’s Rules that are the subject of this Investigation and the Bureau does not make any findings of liability with respect to the Investigation.” The rules at issue cover the reports and contributions that providers owe to federal funds, including funds run by the Universal Service Administrative Company. The order does not describe customer complaints.

EDITORIAL

Lawsuits and class actions

Court records

Federal court records on CourtListener include two proposed consumer class actions against magicJack, LP, and both are closed. One was over prerecorded calls to cell phones, the other over website access with screen-reading software. A class action is a lawsuit that one or a few people bring for a large group with similar claims, and each case has its own card.

Other federal cases on CourtListener involve magicJack companies in shareholder securities class actions, patent and contract disputes, disputes with telephone carriers and an employment case. Two Georgia counties and an Alabama 911 communications district also sued them, and they brought some of the patent and carrier cases themselves.

The Subscriber Agreement requires individual arbitration and states that neither side may take part in a class or representative proceeding.

PUBLIC RECORD

Court & Public Records

Martinez v. Magicjack LP

Dismissed

U.S. District Court, Southern District of FloridaFiled Decided Docket 9:18-cv-80917Source ↗

Dismissed

The complaint, filed as a proposed class action, alleged that magicJack, LP and YMax Holdings Corporation made prerecorded calls to the plaintiffs' cell phones without their consent. It claimed this broke the Telephone Consumer Protection Act, the federal law on autodialed and recorded calls. No class was certified. On Oct 24, 2018 the court closed the case after both sides agreed to dismiss it, barring the two plaintiffs from refiling their claims but not barring other people's claims.

Velazquez v. Magicjack, LP

Settled

U.S. District Court, Southern District of New YorkFiled Decided Docket 1:22-cv-03922Source ↗

Settled

The complaint, filed as a proposed class action against magicJack, LP, alleged that the magicjack.com website could not be fully used with screen-reading software. It claimed this broke the Americans with Disabilities Act and the New York City Human Rights Law. No class was certified. On Aug 9, 2022 the court dismissed the case after being told that all claims had been settled. On Sep 21, 2022 the plaintiff filed a notice dismissing the claims with prejudice, meaning the plaintiff cannot bring them again.

EDITORIAL

Who runs magicJack

Who is behind it. Under magicJack's Subscriber Agreement, three Delaware companies share the service, and a customer has a separate agreement with each. The magicApp and the renewals that keep a device subscription running come from magicJack VoIP Services, LLC. The devices come from magicJack, L.P., while YMax Communications Corporation provides international prepaid calling, other communication services and the phone numbers. Each company is responsible only for its own product under the agreement.

magicJack VoIP Services, LLC is a subsidiary of BRC Group Holdings, Inc., formerly named B. Riley Financial, Inc. BRC's quarterly report for the period ended Sep 30, 2026 lists magicJack as one of seven business segments. It describes magicJack as a cloud-based internet phone provider selling devices and subscriptions in the United States and Canada. The same report refers to Bryant Riley as BRC's Chairman and Co-Chief Executive Officer.

The Contact Us page calls a box address in West Palm Beach, Florida, magicJack's corporate office. BRC's own filings list its principal executive offices in Los Angeles. magicJack for Business is a separate small-business phone service with its own website, sign-in and order line.

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Company Relationships

  • Subsidiary ofBRC Group Holdings, Inc.
  • Affiliated withmagicJack, L.P.
  • Affiliated withYMax Communications Corp.
EDITORIAL

Frequently Asked Questions

How do I cancel magicJack?

magicJack stops a renewal when you switch AutoRenew to OFF in your account at least one calendar day before the renewal date. You can also ask customer service for immediate cancellation on a weekday between 9 AM and 7 PM ET. Time you already paid for is not refunded, according to the Returns help page. A subscription bought in the app is cancelled in your Apple or Google account, and the steps are in the cancellation section.

What is the magicJack customer service phone number?

magicJack lists (844) 866-2442 as its contact number for billing and customer service within the US and Canada on weekdays, 9 AM-7 PM ET, and (800) 624-4252 for sales and renewals. For callers outside the US and Canada, its Contact Us page shows (561) 531-6020, while its Returns and Billing pages show (561) 594-9925.

The Contact Us page gives technical support hours of 9 AM-9 PM on weekdays and 10 AM-7 PM on weekends, without a time zone. Its phone options sit behind a GET TECH SUPPORT button. For written questions there is an inquiry form on the help center, which answers by email, because magicJack does not publish a customer service email address.

Can I get a refund from magicJack?

magicJack refunds a device bought on magicJack.com when you get an RMA within 30 days of ordering and return it in the original packaging at your own cost. The refund is the purchase price minus shipping and handling, and the Subscriber Agreement limits it to your first device. A store purchase follows the store's policy, and unused subscription time is not refundable. The Returns help page says “We typically process all valid refunds within one to two business days”, while the agreement allows approximately 45 days.

Is magicJack a scam?

magicJack sells internet phone devices through magicJack, L.P. and an app through magicJack VoIP Services, LLC, and both are subsidiaries of BRC Group Holdings, Inc. Reviews and complaints on this site describe charges after a free-trial offer, refused refunds and calls that drop or cannot be heard.

BBB lists 23 complaints about MagicJack LP in the last 12 months and rates it A+, and the business is not BBB accredited. Trustpilot reviewers of magicjack.com write that they could not reach a live person.

In June 2020 the FCC settled, for $5,000,000, an investigation into whether magicJack VocalTec Ltd., magicJack, LP and YMax Communications Corp. violated federal regulatory reporting and contribution rules. The companies did not say they broke the rules and did not say they complied, and the FCC made no finding of liability. Two proposed class actions against magicJack, LP, over prerecorded calls and website access, are closed; the section Lawsuits and class actions has the details.

You can check the company in the SEC filings of its parent and in the Subscriber Agreement, which names the entities behind each product.

Is magicJack legit?

Apple's App Store lists magicJack VoIP Services, LLC as the seller of the magicApp. The Subscriber Agreement describes it as a Delaware company and names it together with magicJack, L.P. and YMax Communications Corporation.

Florida's Sunbiz registry lists MAGICJACK LP as an active Delaware limited partnership registered in Florida on Apr 30, 2007. BRC Group Holdings, Inc. reports magicJack as a business segment in its quarterly report for the period ended Sep 30, 2026. Its official channels are magicjack.com, help.magicjack.com and my.magicjack.com, and its Contact Us page says representatives never ask for passwords.

Is magicJack still in business?

magicJack is reported as an operating segment of BRC Group Holdings, Inc. in its quarterly report for the period ended Sep 30, 2026. The report says segment revenue for the first nine months of 2026 fell because of fewer active customers. It names lower renewals and fewer device sales. magicJack sells plans and renewals on its own website.

How do I log in to my magicJack account?

magicJack customers sign in at my.magicjack.com, the LOGIN link on magicjack.com, with the email address and password used to register the device. The account area handles renewals, the AutoRenew switch, return requests, number transfers and the 911 address. The magicApp has its own sign-in inside the app.

How much does it cost to renew magicJack?

magicJack's plans page lists a one-year plan at $43 and a three-year plan at $119 as of November 2026, and one-way plans renew for $38 after the first 15 months. The company adds a 9% administrative fee to every purchase, plus taxes. Premium numbers carry annual fees of $3 to $10, and a 911 invoice arrives separately.

Does magicJack work for 911 calls?

magicJack says its 911 service needs activation and a registered address, and will not work during a power or internet outage or if the device is damaged. As of November 2026 its help page puts the annual 911 fee, billed by email, at $6 to over $60, about $12 on average. The Subscriber Agreement states that magicJack makes no warranty about 911 access.

Two magicJack pages disagree about the app: the footer of its help pages says “THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY”, while the magicApp Paid Subscription page says “we do support 911 calling from magicApp”.

Can I move my phone number to or from magicJack?

magicJack charges a non-refundable $19.95 to bring a number in. Its help page says the transfer “typically takes between 7 and 15 business days for US numbers, and between 20 and 25 business days for Canadian numbers”. Calls to the number do not reach your magicJack service until the transfer finishes. Moving a number out ends the service and gives up any refund for the current term, according to the Subscriber Agreement. A number cannot be ported into a paid app subscription.

Is the magicJack app free?

magicJack's Companion App is free, but it needs an active magicJack device subscription. The Paid App subscription works without a device and is billed every month through the Apple App Store or Google Play. According to the help page, customer service cannot change that subscription, so you manage or cancel it in your Apple or Google account.

Who owns magicJack and where is its corporate office?

magicJack's owner is BRC Group Holdings, Inc., formerly named B. Riley Financial, Inc., whose headquarters are in Los Angeles, California. BRC's quarterly report for the period ended Sep 30, 2026 refers to Bryant Riley as BRC's Chairman and Co-Chief Executive Officer (co-CEO).

The Contact Us page of magicJack gives its corporate office as 931 Village Blvd, Suite 905, Box No. 386, West Palm Beach, Florida 33409. The Subscriber Agreement uses the same address for dispute notices.

Is there a class action lawsuit against magicJack?

magicJack, LP faced two proposed class actions in federal court, lawsuits in which one or a few people sue for a larger group, and both are closed. Velazquez v. Magicjack, LP, about website access with screen-reading software, was settled and dismissed on Aug 9, 2022. Martinez v. Magicjack LP, about prerecorded calls to cell phones, was dismissed on Oct 24, 2018 without a class being certified.

Each has a case card in Lawsuits and class actions. The Subscriber Agreement requires individual arbitration and bars class proceedings.

What if a scam call shows a magicJack number?

Authors on this site who reported prize, loan and arrest-warrant calls from magicJack numbers describe callers who were third parties. The Contact Us page lists [email protected] for suspicious third-party activity and [email protected] for abuse by a magicJack user. You can also report the call to the FTC.