Just had to deal with sears in home service and try to deal with problems on phone. We have a frontload washer that we broke the latch on, called them up told them what was wrong gave them washer number etc. The service tech got here aftere 4 days, doesn't have the part i say so what you come for. He said thats how sears does it (side note everyone i talked to on the phone at sears says the same thing). First the tech comes in three to four days, then they order the part that can take from 4 to 10 days then you need to reschedule a tech to put it in, in 3 to 4 days s. Basically it will take you from 10 to 20 days to get your machine fixed. The customer service people on the phone are rude and stupid very few can be of any help. My wife loves sears products i will do all i can to never buy from them again. If you are from sears reading this, especially if your a ceo or someone important.
Your company sucks and i hope fails.
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