My Wife and I purchased a side by side Refrigerator from Sears in November. It's worked to satisfactory up until this past May. Since May we've had 4 Service Tech's from Sears at our home to look at the problem. The Problem is that it's not cooling. The Freezer is working ok, but has frost build up on the back panel. We lived out of a cooler 4th of July weekend because it was 5 working days before someone from Sears could get to us. Now, we're living out of a cooler again and just brought home our new born son who's all of 6 days old.
The first time the repair man defrosted the freezer. The second time, the tech stated hot air was coming in from the ice and water part on front of the fridge. The third tech said that nothing was wrong, that I should turn the thermostat down off factory setting, from 37 to atleast 35. Well, it's on 33 right now and is still luke warm. We're expecting a service tech tomorrow. It's hard to imagine what this fool well tell us if he's like the other clowns they've sent out.
Sears keep saying we'll only get a replacement fridge if 4 of the same things go wrong in a years time. Or, if it is deemed un-repairable.
Please be aware of Sears and not only their product, but their Service and Tech Department as well.
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