I have had nothing but trouble with this company. I started the service on 7/4 on 7/19 I received a bill for $19.00. I paid that. Three weeks later, I requested my telephone number changed. They gave me a new number and never changed it. The day I requested a change of number, my voice mail stopped working. It told callers that the number was temporarily disconnected if we were not home.
I called them several times and their excuse was they had trouble with the spelling of my city. Keep in mind, that I just got a bill in the mail for $19 and paid it. I called weekly about the voice mail not working. Customer service reps, if that is what you want to call them, were unprofessional, unhelpful and just plain ignorant. I finally received a bill two months later fro almost $200.
I called them immediately and they told me that I had to pay that or my service will be turned off. On 9/23, I requested that service be disconnected. As of this day 10/11/02, service is still on and I am being charged. No one has ever helped me when I called, I just got excuse after excuse.
I am not going to pay for what I did not use and I am taking them to court.
Denise
Sunnyvale, California
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