I signed up for DishNetwork services and carefully read the contract that I signed. When I received my bill I noticed an additional $10/month Program Access fee. I called Dish and they said the fee was being charged because I didn't keep my receiver plugged into my telephone. I told them that I would not keep it connected to my phone and that no where in my contract was this fee mentioned or allowed.
They responded with e-mails stating that this fee was necessary to give me quality service but it would be waived if I would plug the receiver into my phone line. Conspicuously absent from the reply was their pointing out any mention of this fee in my agreement.
After two months of e-mails and phone calls, I have gotten no where and have filed mail fraud charges with the USPS and the Texas Attorney General. All of my research has revealed that DishNetwork consistently engages in fraudulent business practices. Will a consumer protection law firm please pick this up. If they are ripping me off, I am sure they are doing it to their other two million customers.
Raoul
Arlington, TX
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