My wife arranged to have a train jumper house rented for our son's 3rd birthday party at his daycare. She finds several companies locally renting train jumpers and calls the first one, Magic Jump. Sure they have a train jumper and they'll reserve it for us on the date we need it.
Well, on the day of his TRAIN THEMED party we get a call from Magic Jump saying the train jumper is wet due to rain and would we like to choose another jumper house. This call is at 8:30 am, the day of his party, they were suppose to set up the jumper between 8-9am because the party is scheduled for 10am and now there's no way we'd get another company over to his daycare, so, the only thing we can do is go with the Dragon jumper house.
This is not the end of the world sort of thing, but what really annoys me is that it had been raining for 2 days already and you would think that one of the brainiacs working at this company might have noticed on Monday or even Tuesday that the train jump house that's reserved for Wednesday is wet and perhaps the customer should be contacted to discuss other options or to make other arrangementsno, not even a discount on the Dragon jumper to make up for their poor services.
The owner/manager called us and left a message saying they could not discount the rental this time but would give us a discount on a future rentaluhhmmmlike that's gonna happen!
Yes, we could have cancelled when we received their phone call at 8:30 am but the only one who looses at that point is our 3 year old.
This is just a heads up for anyone checking out jump house rental companies, this one sucks!!
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