2 of our parcels sent by MYUS went missing. MYUS told us that they will do all they can to track where those parcels where. For these two times that our parcels went missing, we ended up spending an enormous amount of time and money (phone calls) to track where they are. Both of these parcels ended up in USPS Atlanta Mail Recovery Center. We found out that the first parcel MYUS sent us was missing our street address. Makes sense that we would never get it. We contacted USPS Atlanta Mail Recovery Center and a nice lady there helped us look for it and reshipped it to us. She did say however that the parcel no longer had any shipping label once it got to USPS Atlanta Mail Recovery Center. The second parcel that went missing also ended up with USPS Atlanta Mail Recovery Center. The USPS lady in Atlanta also told us that the second parcel no longer had any shipping label on it. For each missing parcel the time it took to track it down is approximately 5 to 6 weeks each.
We complained to MYUS about these two missing parcels. Afterall, they are the mail forwarding service and it is them that sent these parcels to us. After the first missing parcel, MYUS gave us a free annual membership for our next year which amounts to $120.00. This annual membership restarted in September.
When the second parcel went missing, we sent an email to MYUS asking them to give us 50% OFF on the next 4 shipments. It is obvious that they are in control and can say yes or no to our request. They did say no. They did more than say no. Eric Baird, who told us that he was the owner of Access USA contacted us giving us a list of their competitors and told us that they were closing our account because we were problem customers. He also told us that the last shipment of whatever goods we had with them would be delivered only through DHL and would cost over $300.00.
I called him and told him that it was obviously his choice to give us the 50% Off or NOT. I then asked him if their usage of only DHL applies to all their customers or only us. I also told him that nowhere in the terms and conditions did it state that only DHL can be used. I also told him that we have every right as customers to complain about our parcels going missing especially if MYUS sends them without our street address. I also asked Eric Baird about refunding us the unused portion of the annual membership fee. He replied that since MYUS gave it to us that there is no refund for the unused portion. I said to him that if he did not treat us as problem customers, then we would obviously still be enjoying the annual membership. I then told him that I will report him to the FTC (Federal Trade Commission) after which time, he responded to me in an abusive manner. He also took out the card number on file in our account. Then he instantly closed our account and disabled our access to our account.
We then sent him emails stating that we no longer want to be MYUS customers but we just want our personal property shipped to an address in California. Considering the abusive nature of Mr. Eric Baird, we no longer trusted him to send our parcels to us here in France. Who knows, he himself can put some illegal material and set us up. We therefore wanted our parcels shipped to a California address. At first, he refused and then in subsequent emails he told us that we would have to pay over $840.00 if we wanted our parcels shipped from Bradenton Florida to California. Note that he was charging us approx. $340.00 to ship our goods from Florida to France. But each time he sent us an email, the shipping amount he wanted to charge us just kept on going higher and higher. He also told us that if we did not send the payment BY WIRE (no other choice was given to us), then he will dispose / discard or do what he wants with our personal property. His demands were out of this world and totally outside the realm of the TERMS and CONDITIONS covering our relationship with MYUS.com. Given that he was hijacking our personal property by extorting an unreasonable amount of money from us, we decided to contact Florida's district Attorney. They referred us to the Sheriff's Department for Manatee. We filed a complaint with the Sheriff. Subsequently, we received an email from Eric Baird in which he states that a deadline (for his demand for a wire payment) has passed and he has done what he wanted with our personal property. This we consider a criminal act. We now consider that he stole our property. We continue to work with the Detective Unit of the Sheriff's office.
It is just too easy for Eric Baird to cancel any of his customer's membership and then charge double the shipping charges (since their terms and conditions mentions that non-members must pay twice their regular shipping fee schedule). It is just too easy for Eric Baird to extort whatever amount he wants after he closes the account. It is just too easy for Eric Baird to be able to do what he wants with his customer's personal property by doing this. We suspect other MYUS customers to have had the same problem especially if they do not live in the United States. I happen to be american but leaving in Europe and I know my rights as a consumer.
ERIC BAIRD will extort money and impose out of these world demands and in the end 'hijack' your personal property and do with it what he wants.
Mari
Cannes
France, Metropolitan
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