The man who defined himself as "the owner" of the company called me today (Sept 25) to confirm a retal that I had called and asked for a quote a few days before. I stated that I did not want to go ahead and rent their jumper thing for a child's birthday. He then stated that when I called the first time, that I had made a reservation and that I could not cancel. If I canceled that I would be charged $50 dollar. Thinking back to the first phone call I made, (Sept 19) the whole purpose was to get a quote! The man then stats that he has only two left and that I should reserve one that way there will be one available for the party on (Sept 28) I then proceed to tell him to, but was not sure and did state that i was going to call back if I wanted to proceed with the reservation and to discuss set up locations. I decided not to do business with them, therefore did not call him back. Today he calls stating that if I cancled I would get charged $50 because "Thats what happens when you call two days before the party and reserve one!" FACT I called over a week before the party!"I had to cancel another customer's reservation for you so Im out a reservation now." hmmm Why did you need to do that? From the first call you had two on hand secondly what makes me get special treatment?"My drivers are on commission so they will be there that day to collect the money." I dont care how your drivers are paid, or how you run "your" company. During the first conversation on (Sept 19) never was a $50 "non refundable fee" stated, if so I would NEVER HAVE AGREED ON IT! Therefore today I tell him that, and he said " yes I did mention it, and my drivers will be out on Sunday to collect it." Then he rudely hangs up the phone. WTF is that. Sounds like a SCAM to me... People BEWARE do not use this company Jump-N-Jacksjumpers for your kids party!!! If they will attempt to scam a person off without anything written on paper, think of what they will do once u have them at your house and your party is over and they hand you the bill. There are many other companies who offer the same service they do. Their web-site is http://www.jump-n-jacksjumpers.com/splash.Asp
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