I have 4 lines from Cellular One. Every time I call them about billing issues I am told something different. I have been told that if I added mobile to mobile I would be able to make calls to my voice mail and other Cell one phones free. It was to be a $9.99 per month charge for the 2 phones I added it to. The $9.99 charge was correct but I was charged for calls to my voice mail. (Calling your voice mail is calling your own Cell number, that is a Cell one call) I was also charged for calls that were mobile to mobile when outside of my local area, even though I have a national plan. When called about these two things I was told as I am every time that they have no record of anyone telling me that. I then added mobile to mobile nation wide calling.
Next thing I called to lower my minutes because we did not need a 900 minute plan anymore. For the 900 minute plan we paid the base price for the host phone, $9.99 for the partner phone, and $9.99 each phone for the national mobile to mobile. Because I have had so many problems with deceptive sales when I call Cellular One, I explained that all I want to change is my minute plan from 900 minutes to 450 minutes. I wanted to keep the national mobile to mobile for $9.99 each phone and just lower the minutes. I was told that I may have to start paying for the mobile to mobile. I said I already am and I do not want anything extra or any changes other than to lower my minutes. He put me on hold for the second time, and came back and told me that he was going to make the changes to my plan. I then said I just want to make sure because I have had so many problems with my billing, nothing is changing except for the 900 minutes to 450 minutes. He said yes. I then said I will still have nation wide mobile to mobile for $9.99 each phone because I need to keep this as I work outside of my local area and I already have a national plan. He said yes he was just changing my minutes and eveything else will remain the same.
Well as I expected it was not that easy. I get my bill and I am now being charged as promised for the mobile to mobile but instead of $9.99 for my partner phone, it is now $20.00. So what I end up with is $20.00 because I cut my minutes in half, but then they jacked it back up $10.00 by charging me double for the partner line. When I called I got the normal excuse that they have no record of me being told that. But the Woman who I spoke with sure claims to have a record that I was told I would pay more for the partner line. I then spoke to a manager who frustrated me so much that I ended up swearing at him and hanging up.
I have had these phones for close to a yr and from the day I recieved my first bill and found nothing was as promised, I have been counting the days till the end of the 2 yr contract so that I can get my 4 lines from a better Cell phone provider. I will be using Cingular next time.
0 comments