We went to a kiosk in the mall for T-mobile Cellular. We explained what we wanted. We needed a "family plan" for 3 phones that would allow 5000 minutes to be shared by the 3 phones. We were told that's what we were getting at a cost of $129.00 per month for all 3 phones.
About two months later, I noticed over $400 coming out of my bank. We called T-mobile to find out what was going on. Turns out, the representative signed us up on three individual plans at $129.00 EACH!
Now, we are stuck with a phone plan that does not work, we run out of minutes and T-mobile wants to charge us an additional. 20 per minute over our (now 3,000 minute) rate plan; as we found out two late that T-mobile doesn't even offer a 5000 minute rate plan like what we were told.
Now, I am good at reading contracts, but this contract was vague as to terms and price each month. We couldn't figure it out as it wasn't on the agreement!
T-mobile's solution to us now that they have been confronted with their fraudulent acts, is to change our plan a third time AND get MORE MONEY from us each month. We are left with 1 week in our billing cycle and are out of minutes. If I want to conduct my business for this week, (as I do so over the phone,) I need to pay. 20 cents per minute for each and every minute.
I currently have over a $140.00 credit balance on my account, but according to the company, that cannot be used to pay my 20 cents per minute of overages. They cannot backdate my plan to accomodate my overages, even if I wanted them to; "it is impossible."
Company officials have said I must change my rate plan at a cost of nearly $200.00 per month, when we thought we were getting that for the $129.00 per month. Even if I do that, it will not take effect until next month and I must at this time pay. 20 cents per minute.
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