Dear Cingular.
I just wanted to let you know your Company has Went down hill in Customer service. Cingular has the lousiest Customer care I have seen in a long time, Every time I need support either I hit a dead end or a long wait or the tec support window has closed down in one of your local stores! I ask a sales rep/associated and they cannot explain why Cingular has closed the tech support window.
I wanted to renew my Contract with Cingular but when I found out I could up grade my existing phone to 3/28/05. In my online Account it said 12/22/04 on December 12/21/04 when 12/22/04 rolled around I was happy to upgrade, once I finally got signed into Cingular's website after many of try's due to the website being to busy or down I Found my Upgrade date has Changed to 3/28/05!!
I find this ironic Cingular would do this to a customer that has been with the company since
5/13/98. Now I have to wait 3/28/05 and I was told by a store employee I would be eligible in December I have to full 20 months of a 2 year contract so now with this new date its telling me I have to fulfill 22 months instead of 20 months.
I believe it's time for me to move on and find a cellular provider with better customer service and without the little hidden surprises around each corner when it's time to upgrade or request Customer service
What really gets me is when a Customer gets a day behind on paying there bill, and you call customer support because your phone is messing up they instantly transfer you to collections! After You spend 5 to 10 minutes on the phone with collections they finally transfer you to customer care how ironic is that? I guess its all about the Money first the customer support last maybe Cingular should practice servicing the customer needs then send them to collections.
Also what I find ironic when they disconnect your service Cingular charges a 37-dollar reconnect fee! I find that irate and idiotic it only takes two seconds to turn them back on, so why charge 37 per phone?
I am done with your lousy service wasting time with a company that does care about its customers.
Only thing Cingular cares about is money first then the customers. Remember this without us the customer you are broke meaning no money!!!
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