During the month of July into early August, I had dealings with Haband, which is a mail-order/on-line company that sell clothing, electronics, tols, gadgets, etc to the public. They send out mailers with 25-40 offers inside the envelope at what seem s good prices. My 1st order was pants for approx. $30 including shipping to me using MC and when they arrived I retuned them using thier Return Mailer and asked for an exchange in sizes. The exchange items were sold out sold I was given a credit toward my MC. I again made another order of different pants and paid by check for $40, including shipping to me and the check was cashed. When this order arrived, the pants again did not fit so I again returned them using the company supplied Return Mailer. On 8/9, I received a refund check in the amount or $23 with a letter signed by the Quality Control Chief, Christian Feuer and not understanding what that check from Haband was for, I called Haband Customer Service and talked with rep. Heidi. After 30 minutes on the phone, it was made apparent to me that the $23 check was my refund on my $40 order and that the $17 difference was all that was left for me after Haband charged and deducted a $7.50 shipping charge to me and another $7.50 shipping charge to them when I returnd the order. They did the same double shipping charge for the first $30 order. So after ordering $70 in merchandise that was returned, all I was refunded for both orders was $38 and the remaining $32 was for shipping. I sit here out $32 for shipping and have no merchandise to show for the money. No where did I see any explanation that I would have to pay 2 way shipping. They made a big profit on shipping and are out nothing!
I consider that business practice a rip-off and say "do not order anything form haband that u might have to return as they will charge u double for shipping!
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