Complaint / Review
Extra Space Storage
Bait and Switch Rate Increases After Free Month

How can you resist an offer for one month free? Best deal around so I took it. Six months later, for no reason whatsoever, fee on unit is raised. So mathematically, there is no free month. Must think I'm a moron. Now, I've just received my fourth rate increase in less than two years and I am now paying $20/month more than there advertised rate! How in the world they operate this way, isn't it illegal to charge me other than the advertised rate? The contract I signed should have locked me into a rate for one year, instead they mercilessly fleece me, and let's not even get started on insurance.