The managers and associates are very helpful! Their customer service was unbelievable through my entire experience: first phone call I received to set up an appointment, visiting property, moving in, and any time I visit to use my storage space. I have never used a storage facility and I did a lot ...
Long time customer... Upset they raised my rent 8 dollars a month making it $64. Ads for new customer to rent same size unit for $11 month... Scam!!! I can see one month free then everybody pay the same rate. They just don't care... They lost my business. They even have a poster up wanting people ...
I do not recommend Extra Space Storage! Their prices grow like mushrooms and they don't care about customers at all! In two years the price for my storage almost doubled! And after 2 years when I had an issue with them (too long to write here), they could not resolve it locally, so I wrote a letter ...
Hello there. I am a customer of Extra space storage and have been for 13 years. I just got a fee increase without my knowing it. My check was sent back and I was told the new rates. I sent it back, and have just been informed I have to pay an extra 90.00 because it will be one day late. I am a ...
We've had a large unit in Extra Space Storage in Andover, NJ for about 2 years. The facility is great and the people are very customer-service oriented. Several months ago we got another smaller unit there as well. The rates do go up periodically, but I guess that's to be expected with anything. I ...
I moved my stuff into a unit that the door can be easily open when it is locked without breaking it. But I did not think that somebody would steal my stuff. While I was moving my furnitures out of the unit I noticed that my 40" LCD Tv was stolen. Since my door was not broken the insurance ...