To start, I'm not at all pleased with the service that I have been getting from the home service repair center. When I got this washer about 4 years ago, I was asked if I wanted to buy the extended service plan. I was told that, "If they can't fix it, they will replace it, as long as you have the extended service plan. Even if you damage it yourself." The washer has given me problems from the second year till now. And this latest service repairman didn't know what he was doing. I had to help him and ended up cutting my finger on the bracket that he had me remove while he held the tub up. My finger is already showing signs of infection where it got cut. And, we don't have a working washing machine now, either. If we have to bring our clothes to be washed at the local public laundry mat, I might be sending Sears a bill. I would like to know why I am paying for an extended service plan, and they still expect me to pay more for parts and service??? And I'm willing to bet that I will be getting a call from the Sears Service department in a few weeks, asking me if I want to extend my service agreement for another year or two. What a joke. I think that it's time for Sears to close its doors to the public. For good. Sears no longer has the customer's best interest in mind or heart. Perhaps they never did.
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