Complaint / Review
Sears
Washer Timer Replaced With Refurbished Parts Burned Out Motor

My timer went out on my Sears Kenmore Washer about a month ago. I called them they came back with a refurbished part. It's a good thing I check both appliances while washing clothes. I was able to catch it in time. I used it again and it burnt the motor out. It could have been a disastrous event. That washer was only 6 years old.

I called them again they then sent another refurbished timer. I called a third time and they sent the same part.

Needless to say I was fed up with their parts service. So I was scared to death to use this washer at all.

I called a local company purchased another washer and they only put in new parts.

Sears is refunding my money on the washer extended service. I also bought a new dryer at the same time but have this fear if something goes wrong then the will replace it with used parts.