From, S. Sudarsan m. Sc (Agri) Agricultural Officer (Retd)., #6, Professor’s Colony, Kuppakonan Pudur Road, Velandipalayam, Koil Medu, Coimbatore – 641025.
To, L.G. Electronics india private limited, plot no. 51, Udyog Vihar, Surajpur Kasna Road, Greater Noida – 201 306, U.P.
Respected Sir,
Subject: l.G. Tromm washing machine - sent for repair – returned with a changed washing machine – regarding
Reference: 1) bill no. 1279 dated 28.09.2004 of the lg life style shoppee 2) invoice no. H13197. B/5065 dated 20.06.2009
I wish to state that I have purchased a LG - TROMM FUZZY LOGIC Fully Automatic Washing Machine MODEL NO. WD80295NP from the LG Shoppee in Coimbatore as per the reference (1) cited above. We have used the Washing Machine for the past 4 ½ years in a very good condition and a satisfactory performance. The Washing Machine developed a fault and I contacted the LG Service Centre at Coimbatore. The LG Service authorities inspected the WASHING MACHINE at our house and told that the Stainless Steel Washing Drum developed a cut and it has to be replaced. They have taken the WASHING MACHINE to their service centre on 19.06.2009 and replaced the Stainless Washing Drum and sent back to our house on 22.06. and charged Rs. 2542 and we paid the amount. We have found out that the replaced Stainless Drum was not a new one. It had dents and scratches. When we enquired the Service Centre (A.B. Electronics) authorities about the Washing Drum, they accepted that they have fitted Stainless Drum which was not a new one. They also told that at present new Stainless Steel Washing Drum was not in Stock. They have told that after receiving the supply of new Stainless Steel Washing Drum, they will fit it our Washing Machine. After few days, they brought a Stainless Steel Washing Drum to our house and fit it our Washing Machine. In the mean time we have found out that the Washing Machine sent to our house was not originally ours. They have Changed the parts of the Machine both inside and outside. The Working, Functioning and Programming of the Washing Machine was not proper as like our Original Machine. The functioning of the Washing Machine is not Satisfactory. We have asked the authorities, about the Change of the Machine. They simply ignore our complaints. Concerned to this we have sent a complaint letter in Registered Post to the Service Centre authority in Coimbatore. We are very confident that our ORIGINAL Washing Machine was Changed and the parts of the machine both inside and outside was also changed. After several contacts, the authorities have inspected the Washing Machine and made no efforts to solve our problem. Till now we have high regards with the LG Products. But the service authorities have Completely damaged our opinion. Hence in this connection we are complaining this matter to the HEAD QUARTERS of the company requesting to take necessary action to solve our problem and to deliver our original Washing Machine in GOOD CONDITION.
Thanking you Sir,
Place: Coimbatore Yours Sincerely,
Date: 14.07.2009 (S. Sudarsan)
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