On Black Friday we went into the Sears store to purchase a washer/dryer set that was advertised in the sales paper for the day. When we got there we found a deal on a better set (Samsung front loading washer/dryer) and made the purchase. We were told that there was a lot of interest in the sale and that our set could not be delivered until January. We were fine with that and put the washer/dryer on our Sears mastercard.
Three weeks later on December 19 we got a phone call that there was too much interest in the sale and the orders could not be filled but we were offered two lesser products for the same price. They blamed Samsung and said that they would not fill their order for the additional sets.
They charged my credit card - with no intentions of providing the product!
My husband called Samsung who said that they are still making the set and will fill any order that they receive so it is not their fault - Samsung has not discontinued making this model - but Sears regrets putting the set on such a discount and is ripping people off and blaming Samsung rather than take the blame themselves. Did they expect to put something on sale and not get any interest in the sale? This is rediculous!
We've spent countless hours on the phone with Sears Management who will not make the first step towards customer satisfaction. They still carry an almost identical Samsung set that is listed on their website that it can be delivered in 5-7 business days, but sears will not substitute it for the model number that they are failing to provide. They have lost our business forever unless something happens to make this right.
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