I had a bedroom set from Aaron's Rent to Own in Missoula, Montana, and only had 9 more payments to go before it was all paid off. I was always on time with every payment, and they were due on the 15th of every month. It just so happened that I went into labor with my daughter on the morning of the 15th, so of course I was unable to make it in for my payment and was honestly not thinking about that at the time. I had my daughter, and two days later I got home. They called, and I told them I would be in the following day with the payment. The following day I was exhausted and did not make it in.
That night they called and my husband answered the phone. The conversation started right off with a man telling my husband that I am a liar because I did not make it in with the payment like I was supposed to. Of course this made my husband very mad, and they exchanged a lot of words. Then a female manager called and proceeded to yell at me for treating her employees badly. She told me that if I did not pay for the next two months the following day, they were going to repossess the furniture immediately. We did not have the money for two months because just the one month was due, and that is what I told her. She then told me that they were going to be at my house at noon the following day to pick up the furniture and that if I was not there they would call the cops and press charges against me for stealing furniture.
The next day they showed up and got the furniture. When they were taking it, the men told me that if I went back into the store within 90 days and paid my balance up to date, I could get my bedroom set back and just finish up my last few payments and it would be mine. Not so. I went in two weeks later to pay my balance, and I was told that I had waited too long and would have to start payments all over again, meaning I would have to pay on this for another 18 months!
I will never go back to Aaron's and would not recommend them to anybody. They treat people like garbage, and the owners should feel ashamed of the people they have working for them. The only point to Aaron's is to take advantage of people however they can. The managers get a power trip by treating people in need of their high-priced furniture poorly. Somebody tell me, if you were the owner of these stores, would you hold your head up high, or would you fire all the bad employees and hire good, respectful people?
I will also add that before my husband and I went to Aaron's Rent to Own, we had been customers at a different rent-to-own store in Missoula and received excellent service and warranty coverage from them for our kitchen table and chairs. When we made our last payment at this other store, all our chairs were replaced because they were getting loose, and the men working did not want anybody to get hurt or the chairs to break at a later date.
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