Complaint / Review
Aaron's
Bedroom suite delivered with broken armoire drawer, never fixed

Aaron's is one of many rental companies that rip you off. Last year I rented a bedroom suite from Aaron's. I had just explained to them what a bad experience I had with another rental agency, and the manager shook his head in disbelief at the service this other company had provided, so I felt more comfortable going with Aaron's.

When Aaron's delivered the bedroom suite, they not only brought in the furniture and left without putting the whole bedroom suite together, but the armoire drawer was also broken. I let the manager know, and he told me that he would take care of it. Months went by, with me making payments on time, etc. I continued to hound the manager. Finally, when I told them to just pick up the rental, he called me and told me they had sent for a replacement armoire from the manufacturer.

I got the replacement, and it was the same thing: the drawer was broken. I contacted the manager and let him know, and again he advised me that he would take care of it. Months went by with me continuing to pay and nothing resolved. I finally told the manager to come get the merchandise and that I would not continue to pay. They came and got the suite, with no refunds, no discounts, and nothing resolved. Weeks after the bedroom suite was returned, I got harassing phone calls from Aaron's demanding payment.