Just like so many others, I have been taken for a ride with this company, fortunate for me I was on a very short ride. I made a complete transaction with them on the above date, got the forwarding number and he called. The call went through, but after 10 mins the call was disconnected. The automated system stated before ending our call that they do not support third party calls. Now, I registered with Securus Tech like that instructed through the email from JCS including placing extra funds into an account for unlimited talk time. Later that night I checked my phone to see a call from Securus stating that my account has been blocked. I called securus and got a very nice lady on the line who informed me of JCS beig a scam and they do not have a third party agreement with them, also telling me the forwarding number that I recieved from JCS is a GOOGLE number and that is why they ask you to verify your two digit pin.
The next morning which is the 5th, I got up at 8 called JCS and did nto get an answer, so I logged in to my computer and made a google number just to check it out my self and sure enough, google sent me through the same process JCS did. I called my bank to cancel the payment, but it was already processed this morning. I put in a fraud complaint and a dispute complaint, I called the police dept. Made out a report and contacted a lawyer to make sure I was covered.
2:58pm today, I tried the phone number again (972-338-5271) and actually gotten through to someone. The lady name was Angie, I explained to her my issues, informed her of my morning with the police, bank (which will contact the FBI) and my lawyer (which is on speed dial). I also told her that I was recording the conversation on my cell phone.
They told me that they will forward my complaint to the billing dept. And they will send me an email (in 24 hours) that I will have to send back to them, but they will refund my money 100%.
I hope whom ever is reading this and is having issues with this company do what I did and do not take no for an answer, They prey on peoples misfortunes, but you will not on my family. I will keep everyone updated. Stay Blessed and True
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