I have been buying deals on this site for over a year. At first everything was fine. Then, I had a cleaning company refuse to return my calls to set up an appointment on a $70 voucher. This persisted until the deal expired. I DID contact Groupon before the deal expired for help and received none. I received a maddenign letter from Groupon accusing me of not contacting the House Cleaning company before the expiry date. I have the calls on my phone bill. They essentially blew the problem off. Then, they over-sold another deal and the merchant stated that they knew that they were overselling it, and that the merchant should not be liable because Groupon sold more vouchers than they contracted for. So, once again I am out money—now over 100.00. When I googled them, I found tons of complaints regarding the SAME cleaning company and the same deals. I don't think the issue is whether they fit into the definition of a scam or not. The issue is more properly couched as, "Do you get what you pay for? The answer is that 75% of the time you do not. I am basing this on one year's experience and numerous failed calls to customer service. I am writing to the Attorney General and Better Business Bureau in my state. At least if people do their homework they won't be burned.
0 comments