I have bought ample of Groupon deals. It used to be very good at the beggining and was good value for money. However, after it became popular, the service has gone downhill. Specially the Spa deals are a big NO-NO. It is next to impossible to get an appoinment. I have been calling Chelsea Spa to get an appointment for 2 months now and it always goes on voicemail. When I emailed their customer service, they said I have to keep trying. Now they have even stopped responding to my emails. So I am stuck with this Groupon deal!
I have had similar experience with O Spa deals on Groupon.
For one other Spa deal, I got an appointment date of 3 months later, even though I called within 48 hrs of purchasing the deal.
I think it's time Groupon considered quality of service provided by the suppliers. It'll not be long before customers will stop buying because of the pathetic service. I have already stopped buying any Spa deals.