I bought a dining voucher from Groupon with an expiry date of 21 Feb. I have tried to contact the merchant for a few weeks but nobody was available to take my call, and their voice mail was always full. On 31 Jan I had a message that the phone was disconnected.
I requested Groupon to refund as the merchant was clearly out of business. Groupon replied that they have notified that the validity was shortened to 20 Dec an email that I have never received. As the coupon is not in the validity period they cannot refund me.
However, a day later there was an email from Groupon to remind me to use the voucher by the expiry date (21 Feb)!
* If the expiry date was revised as per Groupon's claim, you would get a notification that the voucher expires on 20 Dec and the expiry notification was sent before 20 Dec.
* I should NOT get a notification on 31 Jan that the voucher expires of 21 Feb.
Groupon has been silent since then.
Groupon is a scammer and a dishonest company! Clearly there was something fishy going on there with the incorrect emails. It seems to me that Groupon does not honour customer's rights and wanted to make money of unsuspecting buyers.
The issue of merchants being out of business has happened with other group buying company, but they always refunded the voucher.
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