Complaint / Review
Dell - Dell Financial - CITI Bank
Dell, Dell Financial, And CITI Bank ripoff, charged interest on a no interest for 1 year to customer service in India 3rd world country where there are no laws protecting our privacy another ripoff Roundrock AUSTIN

I purchased my 2nd computer from Dell on a special program of interest free for one year. After receiving my 2nd bill, I find that I do not qualify for the interest free because my credit score was not high enough. I should have been notified immediately that I did not qualify for the interest free and been given the opportunity to decide if I still wanted the computer. I feel as though this was an under-handed way of doing business.

I paid my 1st computer off early and after several phone calls found out that a credit check was not done on the purchase of the 2nd computer. I should have at least gotten the interest free on the basis on my previous payment history with Dell Financial Services. I have tried several times to contact someone IN THE UNITED STATES that speaks English fluiently, but have had no luck due to outsourcing. I feel that I have been cheated on buying this computer with paying the high interest rate that I am paying.

After this computer is paid off I had been planning to buy another one, but after what I have gone through in buying this computer, I will not be buying another one from Dell.in trying to reach someone to discuss this with, I have been transferred to a woman in India and a gentleman in South America. I am not comfortable and am very angry that my financial and personal information is located in another country that do not have laws protecting this information.

I protest that this information is allowed to be handled in a 3rd world country where there are no laws protecting our privacy and this information can be sold so cheaply that our identity can be stolen.

Because of the way I have been treated with the purchase of this last computer, I am sending letters to the Texas Attorney General, the US Attorney General, the FDIC, the Federal Trade Commission, Congressman Charlie Stenholm, and Senator Kay Bailey Hutchison. I highly suggest that anyone reading this contact your sentors and congressman and all the above mentioned Federal agencies about the way Dell Financial Services and CIT Bank is doing business.