Best Buy does not disclose hidden charges in their in house warranties. My friend recently took a laptop back to them, still under warranty, to be repaired. They told her that if she wanted to save any information on the hard drive, it would cost $170.00. Nowhere on the purchase order, or information folders was this mentioned. They just spring it on you at their repair desk.
I, for one, discovered some time ago, not to purchase anything from this company, for in the past, I had to have a VCR repaired and it took eight weeks to get it back, and this was after I complained as to where was my VCR. My friend was quoted four to six weeks for repair on the computer. If my friend had mentioned to me that she was planning to go to Best Buy, I would have stopped her.
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