Complaint / Review
Verizon
Customer Sent to Collections Over $26 Trailing DSL Balance

Really? $26?!? I spend $2000 on their wireless service and they send my closed DSL account to collections for a $26.66 trailing balance w/o so much as the common courtesy of a phone call or even an email!?! How about sending me a freaking bill?

When I moved in February, my wife and I closed our DSL account since we were required to use Comcast in our new apartment. For the past 3 months I've diligently logged into my verizon.net account to make sure there were no trailing charges. Turns out, they don't update the "Account Summary" with those charges. Honestly... Apparently, to Verizon, "Paid in Full! Thank You!" means "You're account is past due and we're sending you to collections for a measly amount of money!". Because that's what is says on the front page of my account summary!

It's not until you dig deeper into the site does it show any kind of trailing extra charges. [continued below]...