After four years of service with Verizon, we choose to buy an iPhone and switch to AT&T. The Best Buy sales-technician did the work and verified with AT&T of the transfer of telephone numbers for my wife and me. But as late as December, Verizon kept billing us for service anyway.
I called up Verizon and they told me to call up AT&T because they were doing something wrong. I called up AT&T and they insisted that Verizon simply refused to close down the account. The AT&T customer service technician agreed to call Verizon on a conference call to get matter straightened out.
The two technicians talked while I listened, and the Verizon technician finally agreed that Verizon had made a mistake, and that service should have been closed. As a matter of courtesy, the Verizon technician also considered the billing, and found errors there that he claimed to have corrrected.
He said that we were due a credit for not having used the service for a full month since the changes to AT&T. Time spent trying to turn Verizon off&about two hours of my time. Weeks pass, and I get an e-mail saying Verizon is billing me for "past due charges"—no specifics were included. I tried to find out on-line what the billing was about, but the account was closed.
I did nothing. Then, in February, we get this bill for $30.36 cents, a bill that is in bold print and looks like some kind of collection agency form. There is no explanation or itemization of what the charges are for. I call up the number shown here to complain.
The financial service representative finds in her computer the same information that the technician was supposed to have corrected, and so thinks I still owe money. I get transferred to another department, and I'm told an itemized bill will be sent out. Time spent dealing with Verizon on this matter 3 hours.
Why can't verizon see the cost imposed on customer time for their mistakes and simply close out such a trivial account amount? Why do they insist on arguing over service that was never rendered, inspite of what they see on their computer screen?
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