We are the best buy customers for 3 years, and we bought a lot of products from them during last 3 years, and We always paid off all our balances. One of the items which we bought from best buy, probably had factory defects. That was a Compaq computer.
We took that computer to the store at least six times for repair, and mostly with the same symptoms (comuter restarts on its own continuiosly). We paid for that computer the most expensive price which is possible at Best Buy store (1200$-just for processor, $129 for warranty). 10 days after of repair we took that computer to home, 5 minutes after of working, same problem poped up again.
We took that computer back to the Best Buy store again, it was on 12/31. We tried to speak with GM of the store. We called GM of the store, and we're trying to explain to GM that this is enough, please replace this defective computer, this is 6th or 7th time we're bringing that computer for repair, with a same problem, and how he (GM) solved that problem, amazed us.
He went to technical department, brought one of the technics to deal with us, and turned his back to us and walked away.
We're shocked from that kind of "Great" customer service by GM of the store, and we decided after that kind of "customer service", first, to close our account with the Best Buy, where even GM can't show normal customer service to the customers (In my opinion, he heard an accent in my english, and what he did after, that was a easy way to get away from us).
Second, we send a letter yesterday to MO Lemon Laws, about my computer.
Third, we'll send a letter to Gov. Consumer report agency. We've paid such of expensive price for my computer to use it atleast 5-6 years. We'll try any legal way in anywhere (except in Best Buy) to replace this computer, because we're sure, that we'll not get any kind of normal customer service at Best Buy, after all of this.
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