I bought Compaq Presario from CompUSA on May 14. On 6/25/04 I contacted Global Assurance (I had also bought Expensive Platinum Support) because computer failed to come out of hibernation. Diagnosed needed new video card.
After calling numerous times I finally took my computer into Honolulu store on July 13th with promise of return following week. It is now August 6th and I am less close to getting my computer.
My computer was sent to CA. To get a new video card. Rather than the video card being shipped here. The computer was returned with no processor. Next they tried to find a replacement processor for a NEW Computer but failed. Then they said they were going to get me something from Hewlett Packard that would let me pick out a new computer.
Today I hear something else. No longer trying to get chit for new computer. Again, I talked to store manager who didn't really know anything about computer problem so gave me phone # to call. Phone number has an answering machine.
I do not know what to do! The $300 I paid for Quality Support was a waste of money. I just want my money back on a bad computer.
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