I sent my laptop to them and in a few days they responded with a written estimate. The estimate was inflated and included hardware that did not need to be replaced.
If you decide not to do the work it will cost you $69 plus return shipping. The worst thing is that there alleged diagnostics are not the real problem. I took my laptop to a local repair shop and got it fixed for $40.
I looked them up on the Better Business Bureaus website after the fact and saw that they had over 109 claims on file and based on BBB files, this business has a BBB Rating of F.
This company also does business under the following names
eLaptop Repair www.ibmspecialists.com Laptop Ready Repair Laptop Repair Specialist PSP Technical Wizard www.ipaqspecialists.com
Additional Locations and Phone Numbers
1022 King St., Alexandria, VA 22314, Alexandria City County 837 Olney Sandy Spring Rd., Sandy Spring, MD 20860, Montgomery County 5679 Autumn Chase Circle, Sanford, FL 32773 (202) 558-4548 (281) 733-2220 (407) 679-2100 (407) 965-3367 (407) 965-3367 (407) 965-3367 (407) 965-3367 (866) 242-2752 (866) 978-0581 (866) 978-0581
Customer Complaint History
Number of complaints processed by the BBB in the last 36 months: 109 in the last 12 months: 23
Complaints Concerned:
Selling Practices (1 complaints)
1
Unresolved
Service Issues (12 complaints)
4
Resolved
8
Company did not respond
Customer Service Issues (1 complaints)
1
Company did not respond
Credit or Billing Disputes (2 complaints)
1
Resolved
1
Company did not respond
Delivery Issues (28 complaints)
8
Resolved
19
Company did not respond
1
The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
Refund Practices (1 complaints)
1
Resolved
Product Quality (1 complaints)
1
Company did not respond
Guarantee or Warranty Issues (3 complaints)
3
Company did not respond
Repair Issues (60 complaints)
8
Resolved
2
Unresolved
1
Company made every reasonable effort to resolve
48
Company did not respond
1
The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
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