Complaint / Review
Cms Magazine, Mos Magazine, Consumer Media Services
Suggestions for all those RIPPED OFF by THIS SLEAZY COMPANY

I have seen may people as myself have been ripped off by this "so called " company and I have a few suggestions for all of you. First of all, I filed a complaint with the Better Business Bureau and I suggest you all do the same as well. It states on the BBB website to email Clay Hurst Customer Contact: Mr. Clay Hurst Director of Compliance [email protected] -with any disputes (this is the 1st step.) or fax him: (770) 988-3188. FLOOD his email with complaints. Give him 48 hours to resond nd if he does not (which he won't) then put in a formal complaint to the BBB, action will be taken at ths point.

This can not go on! Take a look at the following information on the BBB website about this "company" (I hate using that word because it is not realy a comapny, it is a SCAM BUSINESS. If you do go to the BBB site, you can read up more on them. And to any employee who does rebutle, i think the numbers below say something.
:
Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 1101
Number of complaints processed by the BBB in last 12 months: 527

Complaints Concerned
Sales Issues: 55
Outcome of all complaints -
Resolved: 54; Company made good faith effort to
Resolve: 1

Delivery Issues: 23
Outcome of all complaints -
Resolved: 21; Company made good faith effort to
Resolve: 2

Product Quality Issues: 1
Outcome of the complaint -
Resolved: 1

Refund or Exchange Issues: 133
Outcome of all complaints -
Resolved: 129; Company made good faith effort to
Resolve: 4

Contract Issues: 17
Outcome of all complaints -
Resolved: 16; Company made good faith effort to
Resolve: 1

Customer Service Issues: 119
Outcome of all complaints -
Resolved: 116; Unresolved: 1; Company made good faith effort to Resolve: 2

Credit or Billing Issues: 753
Outcome of all complaints -
Resolved: 737; Delayed Resolution: 2; Company made good faith effort to Resolve: 14

I also made a formal complaint to the FTC and they got back to me in 24 hours with a complaint number. Good luck all. Don't let them get away with this!

Risa
Oceanside, New York