This vonages so call clean record from the nj bbb
Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 548
Number of complaints processed by the BBB in last 12 months: 468
Complaints Concerned
Advertising Issues: 21
Outcome of all complaints -
Resolved: 21
Sales Issues: 51
Outcome of all complaints -
Resolved: 49; Delayed Resolution: 1; Company made every
reasonable effort to Resolve: 1
Delivery Issues: 21
Outcome of all complaints -
Resolved: 21
Repair or Service Issues: 16
Outcome of all complaints -
Resolved: 16
Guarantee or Warranty Issues: 9
Outcome of all complaints -
Resolved: 9
Product Quality Issues: 33
Outcome of all complaints -
Resolved: 33
Refund or Exchange Issues: 59
Outcome of all complaints -
Resolved: 59
Contract Issues: 16
Outcome of all complaints -
Resolved: 13; Delayed Resolution: 1; Company made every
reasonable effort to Resolve: 2
Customer Service Issues: 221
Outcome of all complaints -
Resolved: 216; Unresolved: 1; Company made every
reasonable effort to Resolve: 4
Credit or Billing Issues: 101
Outcome of all complaints -
Resolved: 99; Company made every reasonable effort to
Resolve: 2
And this get better vonages have a deal with another nazis phone company " rcn " so in the long run you get screw twice the fun every time all the times!
And look at rcn record from the ny bbb
Customer Experience
Based on BBB files, this business has an unsatisfactory record with the Bureau because it failed to respond to one or more complaints.
The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Complaint Outcome Statistics:
Complaint Outcome Last 12 Months Last 12.. 36 Months Total
Resolved
Consumer received the requested resolution 0 1 1
No Response
The Company has failed to respond to complaints 0 1 1
TOTAL 0 2 2
Complaint Issues:
Please understand that complaints may concern more than one issue
Complaint Issue Last 12 Months Last 12.. 36 Months Total
Billing or Credit 0 2 2
TOTAL 0 2 2
Additional Business Names
This firm also does business under the following names. This is not necessarily a complete list.
Liberty Cable & Television
0 comments