Planned on purchasing a digital TV on a payment plan. First payment was $149.90 and then there were to be montly payments after shipment of the TV. TV never received. Contacted company for answers or refund but was unable to get a person. Filed a report with BBB of Delaware. They have many complaints and could not resolve them. They forwarded me to the Attorney General for resolution. No such luck as of yet.
The BBB shall commence:
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint (s). The Bureau has sent two requests for basic information to this company but to date has received no reply.
Complaints against this business concern Credit/Billing, Delivery, Refund, Selling Practices and Service.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in June:43
Number of complaints processed by the BBB in last 12 months: 43
Complaints Concerned
Sales Issues: 6
Outcome of all complaints -
Company did not respond: 6
Delivery Issues: 4
Outcome of all complaints -
Company did not respond: 4
Refund or Exchange Issues: 20
Outcome of all complaints -
Resolved: 2; Unresolved: 1; Company did not respond:
17
Customer Service Issues: 10
Outcome of all complaints -
Unresolved: 1; Company did not respond: 9
Credit or Billing Issues: 3
Outcome of all complaints -
Company did not respond: 3
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