BBB processed a total of 136 complaint (s) about this business in the last 36 months, our standard reporting period. Of the total 136 complaint (s) closed in the last 36 months, 30 were closed in the last 12 months. These complaints concerned: 4 regarding Advertising Issues 1 regarding Advertised terms not honored 2 regarding Advertising Issues 1 regarding False or unsubstantiated claims in advertisement 11 regarding Billing or Collection Issues 9 regarding Billing or Collection Issues 2 regarding None of the Above - Indicate Credit, Billing or Collection Complaint Issue 10 regarding Contract Disputes 4 regarding Contract Disputes 4 regarding Failure to honor a contract or agreement 1 regarding None of the Above - Indicate Contract Complaint Issue 1 regarding Unauthorized changes to the contract or agreement 17 regarding Customer Services Issues 8 regarding Customer Services Issues 5 regarding Failure to provide promised assistance or support for products or services 3 regarding Failure to respond to phone calls or written requests for assistance or support 1 regarding None of the Above - Indicate Customer Service Complaint Issue 3 regarding Delivery Issues 2 regarding Delivery Issues 1 regarding None of the Above - Indicate Delivery Complaint Issue 1 regarding Guarantee Or Warranty Issues 1 regarding Guarantee Or Warranty Issues 13 regarding Product Issues 3 regarding Defective product 1 regarding None of the Above - Indicate Product Quality Complaint Issue 9 regarding Product Issues 27 regarding Refund Or Exchange Issues 1 regarding Failure to honor promised refunds, exchanges, or credit 3 regarding Failure to honor refund, exchange or credit policies 1 regarding None of the Above - Indicate Refund or Exchange Complaint Issue 22 regarding Refund Or Exchange Issues 11 regarding Repair Issues 2 regarding Delayed completion of repair 3 regarding Failure to honor a repair estimate or agreement 2 regarding Improper or inferior repair 3 regarding Repair Issues 1 regarding Repairs resulted in additional damage 16 regarding Selling Practices 1 regarding None of the Above - Indicate Sales Complaint Issue 1 regarding Sales presentation did not disclose complete pricing information 1 regarding Sales presentation misrepresented the product 1 regarding Sales presentation not consistent with the written agreement 3 regarding Sales presentation used dishonest sales practices 9 regarding Selling Practices 23 regarding Service Issues 3 regarding Delayed completion of service 1 regarding Failure to honor service estimate or agreement 7 regarding Improper or inferior service 4 regarding None of the Above - Indicate Service Complaint Issue 6 regarding Service Issues 2 regarding Services resulted in additional damage (exp. Damaged product during shipping)
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