Complaint / Review
EMachines
Very poor quality and craftsmanship, ripoff

Complaint Classification: Product Quality

Complaint Description: Posted 7-14
I purchased a new emachines desktop PC in 2/04. The EMachine comes w / a 1yr warranty. After 1yr and 5 months, my computer is completely inoperable. After speaking to technical support, they advised I can either purchase a new computer or replace virtually everything inside of my current one - as it sounds like I recieved a defective product.

After telling me the PC is defective, they refused to resolve my situation or offer any help whatsoever. My complaint with this company is that I purchased a brand new computer from them last year, and now i'm in the position where I have to purchase yet another new computer, to replace the new one I just bought due to extremely poor craftsmanship and quality.

Complaint Summary:
Computer is inoperable after 1.5yrs of new purchase. Company will do nothing to resolve issue. Support Center advised me to purchase a new computer.
Resolution Sought

I would like EMachines to take this desktop computer back and refund my money, or replace this computer with one which operates properly and is not 'defective'.

Company's Response:
Initial Response - Posted 7-15
As the customer has already noted the unit comes with a ONE-year warranty from eMachines. At this time as his warranty has expired any repairs needed will have to be done at his cost. EMachines will not be issuing a refund or a replacement on the unit as the warranty has expired.

Initial Response Summary:
eMachines has honored the ONE year warranty, responsibility for any repairs at this time will fall to the customer as the warranty has expired.

Consumer's Rebuttal:
Rebuttal - Posted 7-18
My complaint is not on the stated one year product warranty. My complaint is on selling a defective product and not standing behind what you sell. If not a refund could I at least get an apology? I've already purchased a new computer through Dell, which is what I should have done in the first place. I suppose you get what you pay for, and in this case, eMachines, it was junk.