Bought eMachine desktop 9/24 as a gaming computer. Worked ok (albiet slow for a 512/2400 Athlon) until the 1 year warranty was coming around.in September of this year, the computer started bugging out, files missing or corrupt. September 30, computer crashed. Gave errors to restore. But my computer didnt COME with a recovery/restore CD. Called emachines tech support 10/4, they say for $20 they'll send me a restore CD because my warranty expired 9/24.
Got their restore disc & it ERASED my hard drive. NO RESTORE-just erased my entire hard drive. Called emachines back, they told me 'tough luck' his supervisor cannot send me the restore component to UNDO what the restore did to my computer because I'm out of warranty by a week. Asked for their address, wouldnt give it to me. Asked to speak to the person making the decisions, wont talk to me. Won't even talk to the BBB or the media according to the 'friendly' customer service rep.
FOLKS listen up-these people are jerks & I suspect their computers are wired to crash @warranty expiration date. I'm out $600 on a 1 year old computer that their tech support drove into the ground & told me tough luck. Never again
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