I ordered a new Dell Inspiron 600m in November. I was told that I was approved for a Dell preferred credit account and would have NO interest until January. I received my first statement on the 24th of December. I noticed that I was getting charged interest.
I contacted Dell and was told that I did not qualify for the NO interest and that I would be paying 28.99% starting immediately.
I then asked for a return authorization. If I was lied to about my new Dell account then I didn't want the laptop. I was told that it was past the 21 day return policy and I was stuck with the computer.
I asked why I wasn't told sooner that I did not qualify for the NO interest. The answer I heard shocked me. There would be more returns.
I asked to speak to a supervisor and was told that supervisors didn't handle the type of request. Apparently supervisors don't talk to customers that were lied to; they leave that for the poorly trained customer service representatives. Dell obviously has a training issue. Both with their sales staff and with their customer service representatives. Even if it is there common practice to not notify their customers that they don't qualify for the NO interest plans until after the 21 day return policy, you don't taunt a dissatisfied customer with that.
I have sent several emails to the company. Most of the ignored. The ones that were answered where completely off topic, automated replies.
I don't think I was asking for much when I requested either they honor the NO interest until January or take the computer back.
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