Today, I found out that Dell had raised my interest rate from 10% to 17.57%. I was supposed to have a promotional rate, but was told today that I was sent a letter in Oct 09 and had not replied to it so my rate went up. I recieved no letter and asked why they could not have left an alert on my account online since that it is where I do my business with Dell and I was told that they did not have the capability to do this, quite laughable, since they leave message alerts online when they want to contact you. I pay on time and more than minimum, but they said the interest rate was based on a credit report that they had ran on me. I am not behind on any payments and always pay more than minimum on my accounts, but I have closed accounts that wished to raise my account with no good reason and I continue to pay those on time. We should not be punished for closing an account when we do not accept the super high interest rates that seem to be coming out of nowhere. Doing it just because they can, to me it is like being raped by credit cards for money because you can't say no and close the account without being punished. This problem is whith Dell's Financial Service, but I have had problems with Dell Customer Service since 08 and have even experience them breaking the law when we sent our laptop in for repair and they changed the numbers on the computer and sold it to another customer while we were still trying to find out why it was taking so long for Dell to repair our College Daughter's computer. I recommend to anyone that ask not to buy Dell products because of their customer service and failure to follow through with the purchased warranty for in home service repairs. I just fell into Dell Hell again and it is like being raped by them all over again and it is hard to get over it when nothing happens to Dell for their deception and unfair practices.
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