I placed my first order with Allegro Medical a little over a year ago and the service was good. Online ordering was easy and the items shipped in a reasonable amount of time. I received e-mail communications when the order was received and again when items shipped.
My most recent order was placed on November 17 and all items on the order were shown as "in stock." However, as of December 1, the order had not shipped. This order was for bulk supplies of personal care/medical supplies that my daughter requires for day-to-day living.
Because the order was for medical supplies, and because these items were needed sooner rather than later, and because the order had not shipped in a timely manner, I had no choice but to obtain the items elsewhere.
I canceled the November 17 order on December 1 by telephone. The customer service representative I spoke with had no explanation for why the order had not shipped and his attitude was that he did not care. He said he would cancel the order and process a refund.
I checked the Allegro Medical site on December 5 and it does not show that my order has been canceled. It shows that it is still "Awaiting Shipment."
Since I had good experiences with this company when I initially did business with them, I cannot understand their current lack of customer service. I decided to look online for reviews or complaints about Allegro Medical, and I found many!
Numerous customers are reporting that the Allegro Medical website is listing backorder items as in stock. They are reporting that orders sit in "Awaiting Shipment" status indefinitely with no contact with the customer. They are reporting that they have canceled orders and never got their money refunded.
I am more than a little nervous now because my daughter is disabled and her only source of income is Social Security. She is not in a position to lose money. However, I cannot just ignore what I am reading from other customers who are writing reviews about Allegro Medical, and too many of those reviews say their orders never shipped and they did not get their money back.
Given the increasing number of complaints from customers about Allegro Medical, I believe legal action should be taken against this company. They are selling medical supplies on their website and people order medical supplies because they NEED them. A good percentage of customers of medical supply companies tend to be ill or disabled with many living on fixed income. It is an outrage that a company is allowed to go unbridled, preying on members of society who can least afford to lose money.
With the company's lack of customer service and refusal to respond to my e-mails and phone calls, I am resigned to the fact that my daughter and I will never see our money refunded. I want to believe that Allegro Medical will do the right thing by refunding, yet the reviews of other customers speak volumes. I am convinced we will not get our money refunded because of complaints by many other customers who have been trying for weeks or months to get their refunds, to no avail.
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