Purchasing an Extended Warranty from Sears, on any item, provides consumers with nothing more than a piece of paper and an emptier wallet. Sears absolutely shirks all responsibility when it comes to fulfilling their part of this legal contract.
Point: Side-by-Side Refrigerator purchase on 9/04; Extended, Five Year, Warranty purchase on same day. Ice Maker stops working on 7/08. Repair is contacted; gives appointment for 7/25/08. Technician does not show, does not call but Sears Repair claims he called in sick and everyone "forgot" to contact me. Day One of lost wages.
On 7/26/08, Sears calls to say technician is coming. I leave work to rush home. Technician cancels. Day Two of lost wages.
A third appointment is given for 8/4/08; from 8 A.M. To 12 Noon. The time is now past 3:30 P.M. Sears claimed I was "next in line"; the technician called to say differently. He is overbooked and is doing his best.
Obviously, Sears, in hiring nothing more than $8.00 an hour, brain-dead, representatives, demonstrates how little they honestly care about consumer satisfaction. Just take the money... And RUN!
I have filed a complaint with NY State Consumer Fraud and will be seeking legal reimbursement for three days of lost wages.
Sears is a pitiful shell of a, once great, retail establishment.
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