I ordered a 30-trial TV offer from the Neat Company on 1/1 where they offer the use of both their NeatReceipts (NR4_TV) and NeatDesk (ND1_TV) on a 30 day basis to try the product which organizes your paperwork via scanning to the computer. The product appears to be worthwhile and they offered me to try both models to see which one I wanted on a 30-day trial and charged my cc as agreed with $29.90.
The merchandise was shipped on 1/7 and billed to my debit card that day. Today on 2/7 I called for the return authorization of the desk model and was told the 30 days started on 1/1 when I placed the order, not on 1/7 when they actually shipped or 2/9 when I actually received the merchandise! They stated I could not return EITHER item as the 30 days was over on 2/1.
Now their e-mail informed today (2/7) me they have now charged by card with another $99.95 with a balance due of $449.70 and $49.95 with a balance due of $549.65 on two seperate e-mails! I am contesting the charges with my bank and cancelled my card so they cannot slip any other charges on me. What a deceptive ripoff!!!
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