I put a 55 inch Samsung LCD televion on layaway on February 26 with a scheduled pick up date of March 25th. I made an initial payment of $700 and a second payment of $700. I was to pay the balance on the 25th of March and pick up my television. I received a telephone call on Saturday stating that the system kicked my tv out and cancelled the contract for some reason. The salesman, Jason Webber wanted to know if I had called and requested that it be cancelled. He said he would get it fixed and get back to me. I did not hear from him anymore so stopped by the store today, which is 2 days later. They told me that Jason quit to move to Arizona but the manager was aware of my account. The manager came out to tell me that the television was no longer available and that is why the layaway was cancelled. I said ok, then give me back my money and I would go purchase it from Best Buy. He said I would get a check in the mail in about 10 business days. I told him that it didn't take 10 days to pull the $1400 out of my account and that was unacceptable. He gave me the number to customer relations in which I spoke with the manager Kirstin in Texas 1-800-549-4505. Kirstin said it is actually 6-8 weeks before I would receive my refund because they would have to send me a check. That is even worst. I asked who I could complain to further because I needed my refund immediately. She told me I could write to corporate in Iowa but there is nothing that anyone could do to help me because it is their policy. I need assistance with getting a refund for the money that I gave Sears in good faith to provide and product. Why should I suffer or have to wait because they could not provide the product that I requested.
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