The human component of checking out and paying is not going to survive against the faster and nicer self-checkout lanes. Today I stopped in a Home Depot to buy an electrical tool and some drywall anchors. I saw a self-checkout line open and one person checking people out the old-fashioned way. Liking interaction with humans, I went to the cashier's lane hoping for quick service. Boy, was I wrong. After she checked out the customer in front of me, she walked away from her register. She just left to go do something else. I could not believe it, and since I had somewhere else to be, I spoke up, saying, "Excuse me, I am in a bit of a rush. I have to pick up my kid from school soon." She reluctantly came over and grabbed the items, in an upset manner, and started scanning the two items. While she did this, she said, "Not like I don't have a job to do or anything."
I wanted to say, "Lady, I am your job now, do it." But I didn't. I kept to myself. She then asked, "I guess you're running a little late, huh?" I replied, "Sure." She then said in a snotty voice, "I guess that is all my fault that you are running late."
I blew up at that. Yes, actually she was making me run behind because she decided to do something else other than her job! So frustrating. I demanded my money back. She tried saying it was too late, the transaction had gone through. I asked for a manager and one came over. The whole time, the cashier, who by the way was in her 40s easily, was talking under her breath like a five year old. The manager tried to say I needed to take it over to customer service for a refund, but I said, "No, I want my fifty back right now." I told her I was not moving until I got my money. After 2 whole seconds... oh, that was hard... I got my money back. Funny thing is, Lowe's is building across the street. I told them I could not wait until it opened. Worst service of my life.
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