I was a Lowe's customer just until the past month. This is my story of the worst customer service and ripoff I have ever encountered. It all started the week before Christmas.
I moved into a brand new house just prior to Christmas and considering do-it-yourself is my middle name I decided to go to Lowe's and buy a new mailbox. While perusing the selection I finally decided to go with a very nice locking mailbox. As I pulled it from the shelf I noticed that the box had been opened.
I looked at the shelf and noticed that it was the last one, so I decided to ask an employee at the window and door desk for some assistance. I explained that the box appeared to have been opened and was wondering if there were any more in stock. The gentleman explained he would have to call the employee over who handled that department.
Once the employee at the window and door desk called, a employee by the name of Mike came around the corner about a minute later. Mike was walking down the corridor like he was God's gift. When he approached us (my son and I) he looked us up and down like we were a piece of horse manure. Unbenounced to me at the time, Mike was actually the department manager of the keys and mailboxes... (woop-dee-doo)
The situation was explained to Mike and he told me it was the last mailbox in stock. How would he know that without looking in the computer? And even if he did, wait till you hear this...
I asked Mike if he would then sell the mailbox to me for a discount considering the box was opened and severely damaged. He said no. I said ok, well, then I would like to speak with the store manager. He said I am the manager. Then he says well, I could give you 10% off. I said ok... Well then could you make sure all the parts are in there? He reluctantly went through the box and said yeah, everything is there. Fortunatly, I also checked on my way to the check-out and noticed there was numerous pieces missing.
I went back to the shelf and selected a different mailbox. While standing there, I overheard Mike and a few other employees talking vulgar about me. I proceeded back to the register to pay for my items.
Once at the register I asked the cashier for the district supervisor's phone number considering Mike claimed to be the manager. The cashier asked the head cashier for the number and asked if I had had a problem. I said yes, the manager, Mike. She says who? And I responded with Mike. She responded with, Mike is the supervisor of the mailboxes and keys. So I asked her to speak with the store manager and I got the Assistant Manager instead.
I explained the situation to him and also explained I did not appreciate being lied to and did not appreciate the attitude from Mike and the vulgarities I over-heard about me. I told the Assistant Manager I was considering shopping elsewhere, LIKE HOME DEPOT! I never have seen a business that allows employees to act in such a way. I called the customer service line in reference to this and did complain. I never got a response back.
Unfortunately, the hiring practices of businesses like these are not set up to weed out the bad eggs like Mike. Maybe Mike was having a bad day. I don't know, but whatever his problem was he needed to leave it at home and not take it to the job unleasing it out on me - the consumer. As for going back to Lowe's... Not unless I have to. You have just made a customer, Home Depot.
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