I signed up, via local phone QWEST over the phone for a bundle package last August (DirecTV, internet, phone). I have decided to sell my home, and return to school. I canceled my Direct TV (first week in June). I spoke to Mathew, employee #404267 who indicated there would be a cancellation fee. We protested, never having signed up for a contract, etcand never being told we were under agreement. As an aside, my parents signed up the same week, and were also not told they were under a duration contract.
We received a letter, and a bill, from DirectTV stating we would be responsible for $187.00 termination cancellation penalty. We were alarmed, thinking this had been taken care of.
Our first call to DirectTV was Saturday, 16 June, and was very stressful, and, frankly, awful. We explained away to at least 3 staff people, and finally were placed on hold for a escalation customer resolution manager for 63 minutes when we realized no one would be picking up our on hold call. We called 2 more times, and was placed on hold indefinitely by 2 different staff membersthis seems to be a standard practice, not to pick up on hold calls. We were distraught at this point with the poor treatment, and unethical business practice.
My parents offered to take my remaining months and append them to their contract (that they did not know they had). The DirectTV staff members would have no part of that. We offered to meet them halfway, for something that was 100% not our fault.
No deal. They are unresponsive, repeat the same manta "i am sorry, we cannot refund" over and over.
Robbery.
0 comments