I was on the phone for the second time since December. Today, 3/24/09, I was on the phone to dispute future charges. Back in December, they agreed to give me a package for $44.99 for 12 months. Today, I found out that the monthly package I got back in December was increased to $47.99. I wanted to cancel immediately. When I tried to do so, they told me that I had a contract with them for 18 months. This is the exact issue I wanted to avoid before I got involved with them. Usually internet providers and cell phone companies have contracts, therefore I was careful not to sign any contract with a TV provider.
Before I started, the sales rep said that there was no contract and that I could stop TV services at any time. I had not signed any papers and had not seen any written contract from them. Their excuse is that if you receive services, you are automatically engaged for 18 months. When I asked why they would raise the price of a package, the rep simply said that it is up to the company to do this. Meaning that we must abide by the contract but not them. Amazing!
At this point I want to know if there is anyone out there who can help people like us who are harassed by these companies all the time.
Thanks
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